Ordering Information
We have a long history of servicing mail order clients worldwide. We offer an extensive swatching service. We prefer to work with our customers one on one. Over the phone we can discuss what you are looking for and offer the best possible service. Of course, if you are able to come to the Chicagoland area, you are always welcome to stop by during store hours. There are more treasures here than we could ever describe over the phone or on this web site. Whatever your needs, we will be able to help you create the masterpiece you have been dreaming of. If you prefer you can always fax or email us your order as well.
By Phone:
Call (630) 323-1962 during mail order hours (10:00am to 5:00pm Central Standard Time) and a sales representative will be able to take you order. Please have your order and credit card information ready so we can process your order as quickly as possible.
By Fax or Email:
Just fax: (630) 323-5529 or email: ActionFabrics@sbcglobal.net anytime night or day. Please be sure to include the following with your order:
- Date
- Full name and address
- Day Time Phone number with area code - We only call between 10am and 5pm CST.(We will call you for your credit card information. In order to protect your credit please do not include the information on you order)
- UPS shipping address - We can not ship to P.O. Boxes.
- Shipping preference (See Shipping Information for available shipping methods.)
- Order: include for each item:
- Item description – When ordering fabric write out the complete name from the swatches sent to you. This will help to avoid any confusion. Be sure the color and type of fabric is specified.
- Quantity - As normal business practice we use The American Standard system of yards. The smallest amount we will cut is 1/8 th of a yard. For international clients please convert to yards.
- Any other information that would be helpful. Please do not send your order as an email attachment. We do not open them to avoid risk to our systems.
Please note the following:
- We accept: Visa, Master Card, Discover, American Express, or Money Order.
- No personal checks are accepted for out of state orders.
- Sorry no C.O.D. please.
- Due to the fluctuation of the American dollar, prices are subject to change without notice.
- As hard as we try, there are occasional variances in inventory.
- Please call for current pricing.
- Orders shipped to Illinois residents and businesses are subject to Local Tax.
- There are no returns on the following items:
- Cut fabric
- Trim
- Fringe
- Appliques
- Rhinestone Accessories
- Color matching:
- We recommend ordering from our fabric swatches.
- If your are not ordering from a fabric swatch we sent: we are not responsible if the merchandise ordered is not what you anticipated.
- We recommend ordering a single piece of trim if color matching is important, before placing a larger order as cut trim is not returnable.
- All returns:
- are subject to a 15% Restocking charge
- will be credited to your credit card. No Cash Refunds
- shipping costs are not refundable.
Thank You. We look forward to serving you.